FAQs 

How much is the delivery fee?

For orders requested to be delivered from 10:00 AM until 10:00 PM 7 days a week, the fee is 20 AED in UAE.

Where do you deliver to?

We deliver to Dubai, Abu Dhabi, Sharjah, Al Ain and Ajman. We also deliver to Amman in Jordan.

What are the payment methods?

Visa, MasterCard, American Express, PayPal, and Apple Pay, we offer cash on delivery across specific cities, where one of our joi agents shall visit you and collect the amount with a collection fee added to your order.

What is your refund policy?

The customer gets a refund in the form of store credit if the payment method was COD or gets a refund through their bank or Paypal accounts if they paid online. In case the order is already prepared and can’t be delivered because the customer didn’t provide enough information regarding the address, we try reaching out to the sender and the recipient, if we can’t reach both, the order gets canceled with no refund.